IT Services
Welcome to the UWTSD Staff Information Services page. Below you will find information on how to access IT services and log a problem as well as details of our acceptable use policy.
Information Services is made up of three internal teams that cover both campuses. These are Service Desk, IT (Information Technology) and IS (Information Systems).
Information Services Strategy (pdf)
Acceptable Use Policy
Acceptable Use Policy (pdf)
IT Service Desk
The IT service desk is available to all Staff to log any faults or requests regarding the IT equipment at the University of Wales Trinity Saint David.
To access the IT Service Desk please click here (only available onsite) alternative call 0300 500 5055 (ext. 5055 internally)
Please login using your user ID and password.
Overview
We currently use two email systems here at UWTSD. Lampeter based staff have access to a Microsoft Exchange email account whilst Carmarthen staff have access to a GroupWise mailbox. We will be soon moving all staff to a Microsoft Exchange email account but until that time we will continue to support both systems.
Contact Us
Please note all faults and requests should be logged via the Service Desk. For general enquiries and for problems accessing the service desk please use the following:
E-mail: ITservicedesk@tsd.ac.uk
Telephone: 0300 500 5055
Opening Hours: 08:45 – 17:00 (Mon-Thurs) 08:45- 16:30 (Friday)
For further information contact:
Service Desk Engineer
Kevin James
Tel: 01267 676760
E-mail: k.james@trinitysaintdavid.ac.uk
IT Manager
Nigel Lewis
Tel: 01267 676762
E-mail: n.lewis@trinitysaintdavid.ac.uk
IS Manager
Mike Palmer
Tel: 01267 676807
E-mail: m.palmer@trinitysaintdavid.ac.uk
Head of Information Services
James Cale
Tel: 01267 676754
E-mail: j.cale@trinitysaintdavid.ac.uk
